F.Y.B.Com. Commerce II

Q1:    Define Services. Explain its features.

Q2:    Explain the classification of services.

Q3:    Bring out the importance of service sector in the Indian context.

Q4:    What are the factors influencing customer expectation of services.

Q5:    Explain in brief the elements in marketing mix for service.

Q6:    Explain the stages in the new service development cycle.

Q7:    Discuss the strategies for managing capacity and demand

Q8:    What are the reasons for opportunities in the service sector?

Q9:    Explain the challenges faced by entrepreneurs in the services sector.

Q10: Define the term Retailing. Explain the retailing formats in India.

Q11:  Explain the concepts of organized and Unorganised retailing also distinguish between organized and unorganized retailing.

Q12:  Explain the factors responsible for growth of retailing in India.

Q13:  Explain the survival strategies for unorganized retailing in India.

Q14:  Elaborate on the scope of services

Q15:  Discuss the challenges of Retailing in India

Q16:  Discuss the various activities involved in Mall Management.

Q17:  Explain the guidelines to be kept in mind for planning store design

  and layout.          

Q18: What is Business Process Outsourcing? What are the advantages and disadvantages    of BPO?

Q19:  What is Knowledge Process Outsourcing (KPO)? Explain its benefits

Q20:  Write a note on Enterprise Resource Planning.

Q21:  Write a note on Automated Teller Machine (ATM)

Q22:  Describe the advantages and limitations of internet banking.

Q23:  Explain the various elements of logistic network

Q24:  Discuss the importance of logistic.

Q25:  What is E-commerce. Explain the functions of E-commerce.

Q26:  Explain the scope of E-commerce.

Q27:  Write a short note on: B2C, B2B, C2C

Q28:  Explain the advantages and disadvantages of credit card

Q29:  Discuss the advantages and limitations of online marketing research.

Q30:  Describe the process involved in delivery of services.

Q31:  What are the challenges faced by Logistics sector in India?           

Q32:  Define debit card? Discuss the merits and limitations of a debit card

Q33:  Write a note on Legal Process Outsourcing.

Q34:  Write a short note on FDI in retailing

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