F. Y. B. Com. Semester II Question Bank

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Q1: Define Services. Explain its features.

Q2: Explain the classification of services.

Q3: Bring out the importance of service sector in the Indian context.

Q4: Explain the scope of services.

Q5: Explain in brief the elements in marketing mix for service.

Q6: Explain the stages in the new service development cycle.

Q7: Discuss the strategies for managing capacity and demand

Q8: What are the reasons for opportunities in the service sector?

Q9: Explain the challenges faced by entrepreneurs in the services sector.

Q10: Define the term Retailing. Explain the retailing formats in India.

Q11: Explain the concepts of organized and Unorganised retailing also distinguish between organized and unorganized retailing.

Q12: Explain the factors responsible for growth of retailing in India.

Q13: Explain the survival strategies for unorganized retailing in India.

Q14: Discuss the challenges of Retailing in India

Q15: Discuss the various activities involved in Mall Management.

Q16: Explain the guidelines to be kept in mind for planning store design

and layout.

Q17: What is Business Process Outsourcing? What are the advantages and disadvantages of BPO?

Q18: What is Knowledge Process Outsourcing (KPO)? Explain its benefits

Q19: Write a note on Enterprise Resource Planning.

Q20: Write a note on Automated Teller Machine (ATM)

Q21: Describe the advantages and limitations of internet banking.

Q22: Explain the various elements of logistic network

Q23: Discuss the importance of logistic.

Q24: What is E-commerce. Explain the functions of E-commerce.

Q25: Explain the scope of E-commerce.

Q26: Write a short note on: B2C, B2B, C2C

Q27: Explain the advantages and disadvantages of credit card

Q28: Discuss the advantages and limitations of online marketing research.

Q29: What are the challenges faced by Logistics sector in India?

Q30: Define debit card? Discuss the merits and limitations of a debit card

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